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QUESTIONS

Frequently asked questions.

A combined view of the questions we answer on the pricing and support pages. If something here is missing, write us via the support form.

Buying and licensing

How payment works, what Pro unlocks, the grandfathering rule for 1.x customers, and the refund path.

Is there a subscription or a trial?
No. The app is a one-time $0.99 purchase from the Mac App Store. Pro is a one-time $9.99 In-App Purchase. Neither renews, neither lapses, neither prompts. Nothing to cancel.
I bought the app before 2.0. Do I have to pay for Pro?
No. Everyone who purchased any 1.x version gets Pro unlocked automatically the moment they launch 2.0. The app inspects your receipt on first run and flips the entitlement. There is no code to enter, no button to press. Thank you for believing early.
What counts as "Pro" exactly?
The eight instruments in the Insights workspace: Latency History, Connection Log, RPM / Bufferbloat, DNS Leak Test, Traceroute, ISP Report, Connection Quality Report, and Wi-Fi Scanner. Plus Custom Ping Targets and a one-click Helpdesk Markdown export. Everything else (dashboard, VPN status, captive portal, basic diagnostics) is in the Standard app.
Can I try Pro before I buy it?
The App Store does not support trials for In-App Purchases the way it supports them for subscriptions, and we decided against a degraded "teaser" mode that artificially hides data behind blur. If you bought the Standard app and Pro isn’t worth $9.99 to you, that’s a perfectly reasonable answer. The dashboard alone is designed to be complete.
Refund policy?
Apple handles all refunds through reportaproblem.apple.com. We cannot issue them directly. In our experience the App Store approves refund requests generously when the reason is "I did not mean to buy the In-App Purchase."
Education or volume licensing?
Apple’s Volume Purchase Program handles both. Reach out via the support link in the footer if you need procurement paperwork.
Will Pro become a subscription later?
"Lifetime" means lifetime of the app, not lifetime of a trial window. If we ever add a meaningfully new instrument that lives outside the current Insights scope and costs real money to operate, it will be an additional one-time purchase, never a forced upgrade for existing Pro owners.

See the full pricing page →

Using the app

Privacy, network access, supported macOS versions, and small launch-and-startup details.

Does the app collect any personal data?
No personal data is ever stored or sold. The optional anonymous analytics help us understand which features are used. You can opt out at any time in Settings.
Why does the app ask for network access?
The app needs outbound network access to fetch your external (public) IP address and to run latency / speed measurements. No other data is transmitted.
Which versions of macOS are supported?
WiFi & IP Info requires macOS 15 Sequoia or later.
How do I set it to launch automatically on startup?
Open the app, click the menu bar icon → Settings, and enable Launch at Login.

See the full support page →

Instrument deep dives

Each Pro instrument has its own article. Click through for the full guide on what it shows, why it matters, and how to read it.