FIELD NOTE · CONNECTION QUALITY
A 24-hour verdict
for your connection.
You can stare at a latency chart all day or you can read the scorecard. Connection Quality Report rolls 24 hours of stability, jitter, packet loss, and outage minutes into one verdict. Open it before the morning standup; if it is red, you know to mention it.
One verdict line at the top, the metrics that fed it below.
What you see
A single verdict at the top (Excellent, Good, Fair, Poor) and the four numbers that produced it: uptime %, average latency, jitter, and packet loss %. Each metric is rolled over the past 24 hours; the timeline below it shows whether the bad parts were one bad hour or a steady drift.
How the verdict is decided
The four metrics are weighted by what affects real applications most:
- Uptime. Below 99% drops the verdict by one band immediately. A network that is down is not a network.
- Packet loss. Above 1% costs one band. Above 3% costs two.
- Jitter. Above 30 ms costs one band; voice and video stutter past that threshold.
- Average latency. Mostly informational; the chart shows you the shape but the verdict only cares about extreme cases (>200 ms baseline).
The thresholds are conservative on purpose: an "Excellent" verdict really does mean the link is in good shape, not just "no obvious failures".
When the report disagrees with your experience
If the report says Good but Zoom is dropping, the cause is probably not your link. Check whether the issue is per-application (a misbehaving Zoom client, an old Slack call helper). If the report says Poor but everything feels fine, you may have been on a backup connection (cellular tether) for a window that hurt the average; check Connection Log to confirm.
Pairs with Latency History and Connection Log
Latency History is the second-by-second shape of your link. Connection Log is the session-by-session list of network changes. Connection Quality Report is the headline that summarises both. Open it first; drop into the other two when you need detail.
Where to find it in the app
Click the menu-bar icon, scroll to Insights, Connection Quality Report sits in the bottom row. Click Copy as Helpdesk Markdown to paste the verdict and the four metrics into a ticket.
TL;DR
Connection Quality Report is the headline. One verdict, four numbers, 24 hours. Open it daily; pair it with Latency History and Connection Log when the verdict is not Excellent.