FIELD NOTE · CONNECTION LOG
Prove the drop
actually happened.
Your ISP says the line is fine. Your manager thinks you "have bad Wi-Fi". Connection Log is the receipt: every drop, rejoin, and network switch as a session with start time, end time, duration, and SSID. Export it as CSV or paste it into a ticket as Helpdesk Markdown.
Each row is one session: start, end, duration, SSID.
What gets logged
Three kinds of events become entries in the log:
- Drop. The link to the gateway is gone. The session ends; a "down" entry is written with the timestamp.
- Rejoin. The link comes back. A new session opens. The gap between the two timestamps is the outage length.
- Network switch. Wi-Fi to ethernet, ethernet to cellular tether, hotel Wi-Fi to home Wi-Fi. The previous session closes; a new one opens with the new SSID and IP.
What a session row contains
Every row is one continuous period on one network. The columns are: start, end, duration, SSID, local IP, external IP, gateway, and reason (drop, rejoin, manual switch, system sleep). When you scroll back through the log, you can see the exact second your call cut out and the exact second you came back.
CSV export, for the ISP
One click writes a CSV with one row per session. ISPs deal with CSV every day. Attach it to your ticket and the support engineer can open it in Excel without an explanation. The schema is stable across releases so existing scripts keep working.
Helpdesk Markdown, for the support ticket
The same data, but rendered as a Markdown table that pastes cleanly into Slack, Linear, Jira, GitHub Issues, or any helpdesk web form. /helpdesk-export covers the export formats in detail; the short version: pick a window, click Copy as Helpdesk Markdown, paste.
Pairs with Latency History and ISP Report
When Latency History shows a spike that turns into a drop, the rejoin lands in Connection Log as a session you can quote in the ticket. When ISP Report shows a different ASN before and after the drop, you can prove the network actually switched, not just degraded. The three together turn "Wi-Fi was bad yesterday" into a timeline anyone can audit.
Where to find it in the app
Click the menu-bar icon, scroll to the bottom of the popover, and click Insights. Connection Log is the top-right card. The CSV and Helpdesk Markdown buttons live above the table; the time-range picker sits next to them.
TL;DR
Connection Log is the session-by-session history of your link. CSV for the ISP, Helpdesk Markdown for the ticket. Pair with Latency History for the cause and ISP Report for the network. Everything stays on your Mac; nothing is sent to a server.