WIFIIPINFO · ONE CLICK

FOR IT AND SUPPORT TEAMS

The tool your IT support
actually wants you to use.

One click copies a complete ticket: current network state, 24-hour outage history, P95 latency, resolved DNS, VPN status. Ready to paste into Jira, Zendesk, ServiceNow, anywhere Markdown lives. Nobody has to ask "which Wi-Fi are you on?" again.

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Connection Log — every connection drop and rejoin as a session, with CSV export.
Connection Log: every drop captured as a session, with CSV export. The raw material the helpdesk Markdown is built from.

The Connection Log instrument inside Insights, drops as sessions, with timestamps and durations.

THE DIFFERENCE

Two tickets for the same problem.

WITHOUT

Subject: Internet slow again

Hey, my wifi is slow since after lunch. Zoom keeps freezing. I already rebooted. Can someone help?

  • Support asks which Wi-Fi.
  • Support asks to run a speed test.
  • Speed test passes.
  • Support says it's probably Zoom.
  • Ticket closes. Problem recurs tomorrow.

WITH

Subject: RPM drops to Low daily 13:00–15:00

(Markdown report attached, see below.)

  • SSID, gateway, public IP visible.
  • Time-of-day pattern documented.
  • RPM value names the actual symptom.
  • 24-hour outage log attached.
  • Support knows where to look before replying.

WHAT ONE CLICK COPIES

The Markdown you'd paste.

A representative export. Your real ticket contains your own live state, this is the shape of the thing.

## Network incident · 2026-04-23 14:22 local

**Reporter:** jrodriguez@acme.co
**Device:** MacBook Pro (M3), macOS 14.6
**Location:** HQ · Floor 3 · West

### Current state
- SSID: `ACME-CORP` · signal −58 dBm · ch. 36 (5 GHz)
- Local IP: 10.42.18.91 · Gateway: 10.42.18.1
- Public IP: 203.0.113.44 (Comcast Business, Chicago)
- VPN: active (WireGuard · vpn.acme.co)
- DNS resolvers: 10.42.1.53 (ACME), 1.1.1.1 (Cloudflare)

### Past 24 hours
- 3 disconnects (longest: 47 s at 11:18)
- Median RTT to gateway: 38 ms · P95: 210 ms
- RPM (Network Quality): **Low (410 RPM)**
- DNS leak test: no leaks detected

### Pattern
RTT P95 climbs 4× between 13:00–15:00 local, aligned with daily
team-wide sync. No anomaly on VPN endpoint.

WHERE IT LANDS

Ready to paste.

The export is GitHub-flavoured Markdown. It renders cleanly in every system we've tested, and falls back to tidy plain text where Markdown is not supported.

VOLUME LICENSING

Rolling it out to a team of Macs?

WiFi & IP Info, One Click is available through Apple Business Manager and Apple School Manager. Volume purchases receive the same $9.99 Pro Lifetime unlock per seat with no subscription, no renewal schedule, no seat-true-up cycle to track. Procurement paperwork is minimal: a VPP purchase order, distributed through your MDM.

If you're rolling this out across a fleet and want help drafting the user-education one-pager ("here's how to file a network ticket now"), we're happy to ghost-write it. Reach out via the support link in the footer.

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